Who we are
The Jarjeer Mule and Donkey Trust (“Jarjeer”, “we”, “us”) is a UK registered charity, number 1183446, supporting the Jarjeer Mule and Donkey Refuge in Morocco (Moroccan Association number 1512). This policy explains what information we collect through jarjeer.org, how we use it, and your rights over it.
Information we collect
We collect information in a small number of ways:
- When you donate. Donations made through this site are processed by Donorbox, PayPal, or the Charities Aid Foundation (CAF) — not by us directly. These providers handle your payment details (card number, billing address, etc.) on their own secure systems; we never see or store your full card details. Depending on the option you choose and whether you opt in to Gift Aid, we may receive your name, email address, postal address and donation amount from these providers in order to process your gift, issue receipts, and claim Gift Aid where applicable.
- When you subscribe to our newsletter. If you sign up for Jarjeer Field Notes, we store your email address and, if you choose to provide it, your name. We use email confirmation to verify your subscription and record your subscription preferences. Messages are sent through our configured email provider, and each newsletter includes an unsubscribe link.
- When you contact us. If you use the website contact form, we store your name, email address, subject, message and our replies in the refuge’s backoffice to handle your enquiry. If you email us, message us on WhatsApp, or contact us via social media, we'll have whatever information you choose to share with us in that message.
- When you browse the site. Our video pages embed YouTube videos in “privacy-enhanced” mode, which limits cookies unless you actually play a video. If you do, YouTube (Google) may set its own cookies according to its own privacy policy, outside of our control.
How we use your information
- To process your donation and send you a confirmation or receipt
- To claim Gift Aid on eligible UK donations, where you've opted in
- To respond to questions or messages you send us
- To send you our newsletter after you confirm your subscription
- To meet our legal, accounting and charity reporting obligations
We do not sell your information or share it with other organisations for their own marketing. Every newsletter we send includes an unsubscribe link, and you can opt out at any time — either by using that link or by emailing us directly.
Who we share it with
We share information only with the providers needed to host the site, process donations and deliver messages: our hosting provider, Donorbox, PayPal and CAF for payments, and our configured email service for correspondence and newsletters. Each provider has its own privacy policy. We do not share your information with other organisations for their own marketing.
How long we keep it
We keep donation and Gift Aid records for as long as required by UK charity and tax law (currently a minimum of 6 years). Newsletter subscriber details are kept until you unsubscribe, after which we retain only what's needed to make sure we don't email you again. Messages sent to us directly are kept only as long as needed to respond to and resolve your query.
Your rights
Under UK data protection law, you have the right to:
- Ask what personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information, where we're not legally required to keep it
- Object to how we're using your information
To exercise any of these rights, contact us using the details below. You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
Changes to this policy
We may update this policy from time to time as the site changes. The date at the top shows when it was last revised.